How we’re prioritizing the health of our customers,
our associates, and our communities.
 
 
 
 
 

 

Common Questions About COVID-19

 

In this time of uncertainty, we know you may have questions about interacting with P1 Express Trade Printer.

We've answered some common questions you may have below, and we will continue to update this list as things change.

 

How does P1 Express Pick-up work?

First, place an order online and select Pick-up as shipping option.

When your order is ready, the status will change to “ready for pick-up” and you will be notified by email.  

Once you have received this notification you can come to our company to pick-up your job (14 Vansco Rd., Etobicoke, ON, M8Z 5J4)

Upon arrival, please make sure to keep an appropriate physical distancing from our staff or any other customer that might also be present, and pick up your item from the P1 Shipping/Receiving area.

By utilizing our Pick-up shipping option, we restrict access to our office and support one customer at a time.

This enables us to wipe down areas after every single interaction and guarantee physical distancing.

At this time, our office is temporarily closed. But you can still order from www.p1express.ca and have items delivered to your doorstep.

You can also get remote support from an online agent from wherever you are, calling 1-866-448-3042 or using the chat online at www.p1express.ca.

Pick-up are available Monday to Friday from 9am to 5pm (EST). We’re offering online orders to make sure you still get the products you need.

 

Shipping and Deliveries

Are you still shipping items purchased online?

Yes. You can still order from www.p1express.ca and have items delivered to your address.

Please be aware that, for the moment, large orders will need request a quote and scheduled out of delivery service.

 

When will my delivery arrive?

We are all doing our best to adjust to the unpredictability of this situation. If it’s not possible to meet a delivery date, we will keep you updated. We appreciate your understanding.

To check your order’s status, please follow your dashboard and be sure to track your order for the most accurate delivery information.

 

What delivery precautions are being taken?

Our delivery partners are following the recommendations of public health authorities, and are taking these extra precautions, effective immediately:

Our delivery partners will only deliver small or large items to the outside of your front door, and if you live in an apartment or condominium, small or large item deliveries will be made to the front door of your building, not your suite.

 

Services

What services have changed?

We have made the following temporary changes to our services to ensure the well-being of our team members and customers:

- Our price match program is suspended at this time.

- We will continue to provide quote services as usual.

- Our Account Managers are offering remote support only.

- Our 100% online support (chat) to our customers still available.

 

Precautions and Safety

 

How are you protecting your employees and customers?

The safety and well-being of our team members and customers is our number one priority. We have introduced several measures to respond to the threat of COVID-19:

-Hand sanitizer is available for employees throughout our stores, and cleaning services have been ramped up.

-Specific instructions about hand-washing, staying home if they feel sick, and physical distancing are being shared with employees on an ongoing basis.

-Our pickup service system restricts access to our store and ensures physical distancing. Our staff is wiping down working areas after every customer interaction.

 

Is it safe for those who are working at P1 Express?

We are following strict health guidelines to ensure the well-being of our team members.

Employees are being asked — not required — to perform their roles, and will be equipped with all the necessary equipment to keep themselves and our customers safe.

 

How will I know if I’ve come into contact with someone in a store who has COVID-19?

If we learn that an employee has the virus, we will make every effort to contact customers who may have been in contact with that individual.

 

What should I do if I’ve come into contact with someone in a store who has contracted COVID-19?

Please follow Health Canada recommendations, which include self-isolating for 14 days, self-monitoring for symptoms, and following the directions of your local or provincial healthcare authority for receiving medical support.

 

Returns

 

How do I return an item?

Please consult our Terms and Conditions for up-to-date information on how to return specific items. In this case, your refund amount will be in the form of P1 Express Credits.

 

Getting in Contact

 

How can I contact P1 Express Trade Printer?

We are committed to helping you.

These are the most efficient ways to contact us right now:

Monday to Friday, 9 AM to 5 PM (EST)

Email us: info@p1express.ca

Call  1-866-448-3042 or use our online chat.